01
Strategy
We're a strategy agency first. Positioning, KPIs, ecosystem design, member journeys, and the operating model that makes the rest of the stack work. Every engagement starts here.
PositioningKPIsJourney designOperating model
Four capabilities
One accountable team
Our platformvincore / echo
Echo
Intelligence for action,
not noise
Real-time community health. Sentiment trends. Engagement velocity. Predictive churn alerts. Echo surfaces what matters, across the KPIs that actually move your business.
echo / dashboard
live · 24,180 membersCommunity Health
78+4.2
Engagement velocity+18.4%
At-risk members37
Sentiment+0.62
AI Action Queue4 urgent
URGENTSpike in negative sentiment in #support: investigate
MEDIUM23 members at churn risk: re-engage with welcome flow
LOWTrending topic: new beta features, pin announcement
We turn awareness into engagement, engagement into retention, retention into evangelism
01
Largest NFT Marketplace
Global marketplace needed high-trust Discord operations supporting massive message volume in safety-critical environments.
Full server rebuild + 24/7 operational coverage with sub-5-minute response targets.
users scaled100K→400K+
response SLA2–5 min
major incidents0
02
Popular LLM Model
AI company required compliant, secure Discord operations with 24/7 moderation for product feedback and rapid user growth.
Full trust & safety workflows, SOPs, escalation ladders, automated and manual anti-abuse tooling.
SLA coverage2–6 hr
safety incidents0
compliant ops100%
03
Music Generation App
Music platform needed a Discord-native generative app for creators to build and share tracks across platforms.
Robust music generation app built on client's infrastructure with full web platform and social distribution integration.
track generationFast
Discord sharingNative
distributionMulti-platform
04
Sports Event Platform
Client wanted better engagement by confirming actual platform users in their community.
Bespoke web app using Discord OAuth + automatic role assignment for gated promotional content.
users confirmed75%+
campaignsTargeted
retentionHigher
Six values that decide every call we make
01
Inclusivity
Communities where all feel welcomed.
02
Safety
Proactive moderation and protective design.
03
Trust
Reliability, transparency, consistent execution.
04
Accountability
Clear ownership. Outcome-driven delivery.
05
Excellence
High standards across engineering, ops, strategy.
06
Community First
We build with empathy and responsibility.